Refund policy
RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for private or sanitary use, dangerous products or flammable gases or liquids.
Other items which cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, cassette VHS, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or that has certain parts missing for reasons that do not are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable) /> Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card provider as there may be a delay before your refund is officially posted.
contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still haven't received your refund, please contact us at voltcafebrulerie @ gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to voltcafebrulerie@gmail.com and send your article to: 147 avenue des charpentiers, Soorts-Hossegor, B, 40150, France.
Shipping
To return a product, you must send it by post to: 147 avenue des charpentiers, Soorts-Hossegor, 40150, France.
< You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued at more than € 50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for private or sanitary use, dangerous products or flammable gases or liquids.
Other items which cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, cassette VHS, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or that has certain parts missing for reasons that do not are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable) /> Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card provider as there may be a delay before your refund is officially posted.
contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still haven't received your refund, please contact us at voltcafebrulerie @ gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to voltcafebrulerie@gmail.com and send your article to: 147 avenue des charpentiers, Soorts-Hossegor, B, 40150, France.
Shipping
To return a product, you must send it by post to: 147 avenue des charpentiers, Soorts-Hossegor, 40150, France.
< You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued at more than € 50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.